Your privacy matters. This Privacy Policy explains exactly what personal information bettex collects from players in Bangladesh, how that information is used, who it may be shared with, and how you can exercise your rights over your own data.
All data exchanged between your device and bettex servers is protected by 256-bit SSL encryption — the same standard used by leading Bangladeshi commercial banks for internet banking transactions.
bettex does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. Your data is used solely to operate and improve the bettex platform.
You have the right to access, correct, and request deletion of your personal data. bettex provides straightforward channels to exercise these rights — simply contact [email protected] at any time.
Payment credentials for bKash, Nagad, Rocket, Upay, and bank transfers are handled by the respective payment providers. bettex stores only the minimum transaction metadata necessary to process your deposits and withdrawals.
bettex uses cookies and similar technologies solely to keep your session active, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies or cross-site tracking technologies.
bettex retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is deleted within 90 days of a verified account closure request.
This Privacy Policy ("Policy") describes how bettex ("we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by users ("you", "your") who access or use the bettex online casino and sports betting platform located at https://bettex.app and any associated mobile or web-based interfaces (collectively, "the Platform").
bettex is committed to safeguarding the privacy of all members, particularly those accessing the Platform from Bangladesh. We recognise the trust you place in us when you provide personal information, and we take that responsibility seriously. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform.
By registering an account, making a deposit, placing a bet, or otherwise using any part of the bettex Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
bettex collects personal information through several channels — directly from you when you register or interact with the Platform, automatically through your use of the Platform, and occasionally from third-party verification partners. The categories of personal data we may collect include:
bettex uses the personal information it collects for specific, legitimate purposes directly related to operating the Platform and serving our members. We do not use your data for purposes beyond those described below without first obtaining your explicit consent.
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your bettex account | Registration & identity data, communications data |
| Verifying your age and identity (KYC compliance) | Identity data, KYC documents |
| Processing deposits and withdrawals in BDT | Financial & transaction data, identity data |
| Detecting and preventing fraud, bonus abuse, and money laundering | All categories, especially technical & financial data |
| Delivering and improving Platform features and game content | Technical & usage data |
| Providing customer support and resolving disputes | Communications data, transaction data, identity data |
| Responsible gaming monitoring and intervention | Financial data, usage data, communications data |
| Sending transactional notifications (e.g., deposit confirmed, withdrawal processed) | Registration data, financial data |
| Sending optional promotional communications (with your consent) | Registration data, usage data, communications preferences |
| Complying with applicable legal and regulatory obligations | All categories as required |
Where bettex wishes to use your personal information for a purpose not listed in the table above, we will notify you in advance and seek your explicit consent before doing so.
bettex processes your personal data on the following legal bases, depending on the specific purpose of processing:
bettex does not sell, rent, or trade your personal information. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
When you make a deposit or request a withdrawal, we share the minimum transaction data necessary with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank) to complete the transaction. Each payment provider operates under its own privacy policy and security standards.
bettex may engage third-party identity verification services to assist with KYC processes. These partners are contractually obligated to process your data solely for verification purposes and to maintain appropriate security standards.
To deliver casino and sports betting content, bettex works with licensed game providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe. These providers may receive anonymised session data necessary to render game content and log game outcomes. No personally identifiable information beyond what is technically required is shared with game providers.
bettex may disclose personal information to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, investigate criminal activity, or protect the rights, property, or safety of bettex, its members, or the public.
All financial transactions on bettex are denominated in Bangladeshi Taka (৳). bettex applies the following specific protections to financial and payment-related data:
bettex uses cookies — small text files stored on your device — and similar technologies to operate the Platform, maintain your login session, and understand how members use our services. The following categories of cookies are used on the bettex Platform:
These cookies are essential for the Platform to function. They maintain your authenticated session after login, remember your language and display preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of strictly necessary cookies while using the Platform.
These cookies collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently, how long sessions last, and which features generate errors. This data helps bettex improve Platform performance and usability. These cookies do not identify you personally.
These cookies remember choices you have made on the Platform (such as preferred deposit method or notification settings) to provide a more personalised experience on your next visit.
bettex does not use advertising cookies, retargeting pixels, or any cross-site tracking technology that follows your activity outside the bettex Platform. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
bettex implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights or interests, bettex will notify affected members without undue delay using the contact information held on your account.
bettex retains personal data for the minimum period necessary to fulfil the purposes described in this Policy, and in accordance with applicable legal and regulatory requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data (active accounts) | Duration of account + 90 days post-closure |
| KYC & identity verification documents | 5 years from date of submission or account closure |
| Financial & transaction records | 5 years from date of transaction (AML requirement) |
| Betting and game history | 3 years from date of activity |
| Customer support communications | 2 years from date of last interaction |
| Technical & usage logs | 12 months on a rolling basis |
| Marketing preference records | Until opt-out + 6 months |
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and business intelligence purposes.
As a bettex member, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". bettex will respond to all verified requests within 30 days.
The bettex Platform is strictly intended for adults aged 18 years and above. bettex does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Age verification is conducted as part of the account registration and KYC process.
If bettex becomes aware that personal data has been collected from an individual under 18 — whether through fraudulent registration or any other means — all data associated with that account will be permanently deleted, the account will be closed immediately, and any funds in the account will be subject to review in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor in your care has registered a bettex account, please contact us immediately at [email protected] so that we can take appropriate action without delay.
The bettex Platform may contain links to third-party websites, including the websites of payment providers such as bKash, Nagad, and Rocket, or game providers such as Pragmatic Play and Evolution Gaming. These third-party websites operate under their own privacy policies, which are entirely independent of this Policy.
bettex has no control over and accepts no responsibility for the content, privacy practices, or security standards of any third-party website. We encourage you to review the privacy policy of any third-party site you visit before providing personal information. The inclusion of a link to a third-party website on the bettex Platform does not constitute an endorsement of that website's privacy practices.
bettex reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will update the "Effective Date" at the top of this Policy and, where appropriate, notify registered members by email or via an in-platform notification.
Your continued use of the bettex Platform after any revision to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The current version is always available at https://bettex.app/privacy-policy.
If a proposed change significantly alters how we use your personal data in a way that requires your consent, we will seek that consent proactively before the change takes effect.
If you have any questions, concerns, or complaints about this Privacy Policy or the way bettex handles your personal data, please contact our privacy team using the details below. All privacy enquiries are treated with strict confidentiality.
Privacy Enquiries Email:
[email protected]
Response Time:
We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 30 calendar days.
Support Hours:
24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
Platform:
https://bettex.app
Your privacy is protected. Explore the full bettex platform — from live cricket betting and slots to fast BDT withdrawals via bKash and Nagad. For adults aged 18 and above only.